Case Manager II

Employment Type

: Full-Time


: Miscellaneous

Description The Norfolk Community Services Board (NCSB) provides treatment, supports, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the CSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment that instills hope and recovery opportunities for the persons we serve. 
The Case Manger I supports case management and related services for various human services areas. Essential Functions Essential functions include, but are not limited to:
  • Completes a face to face assessment to determine functional limitations, eligibility for service, progress and need areas at least once every 90 days. Face-to-face contact occurs through home visits as often as possible but may also occur in the office, or in another community setting. Initiates dialogue regarding psychiatric and physical health at all face-to-face visits as part of a holistic/integrated approach to care coordination.
  • Develops an Individualized Service Plan (ISP) based on assessment information in collaboration with the consumer and, if appropriate, family or significant others. Reviews and updates the ISP at least every 90 days, or more often if needs change. Conducts a complete revision of the ISP at least annually.
  • Links to services, resources, and supports specified in the ISP. Examples include linking to entitlements, substance abuse treatment, medical care, food, skill training, housing, etc.
  • Assists the individual directly with obtaining needed resources. Assistance also includes advocating for the consumer in order to procure needed resources or services, while empowering the individual to be as independent as possible.
  • Coordinates services and service planning with other providers within NCSB and with other agencies, and private providers, such as psychiatric hospitals, counselors, vocational programs, doctors, etc., and obtains clinical documentation from other providers to ensure continuity of care.
  • Makes contact with family or significant others to promote implementation of ISP and community stability.
  • Monitors progress, service delivery, physical and mental stability, and consumer satisfaction by providing monthly service to all individuals on assigned caseload. Provides increased frequency of service whenever clinically indicated.
  • Provides practical counseling and education to guide the individual in problem solving strategies and to develop a supportive therapeutic relationship. This may include encouraging compliance with treatment, substance abuse education, discussing relapse prevention strategies, stress management, etc. Performs crisis intervention to resolve critical situations.
  • Maintains chart documentation that is in compliance with agency guidelines and state regulations. Ensures that documentation substantiates billing by completing documentation and submitting filing according to program standards. Completes an accurate record of direct and consumer related service provided on a daily basis.
  • Complies with regulations for HIPPA, mandated reporting of abuse and neglect, Consumer Confidentiality, and other Consumer Rights.
  • Maintains clinical data, in accordance with agency requirements, for consumers on assigned caseload.
  • Attends agency staff meetings, case review meetings, supervisory meetings, and training as required.
  • Assists consumers with obtaining and maintaining their housing situation, which will require the staff person to work in adverse working conditions such as: bed bug or rodent infested conditions, high crime neighborhoods and under emergency conditions.
  • Education/Experience Bachelor's degree in a Human Services field.

    Experience in a human services field related to the area of assignment, to include work in case management. Some assignments also require specific experience working with various types of client populations

    One year experience in mental health and substance use disorders, to include work in case management Additional Information & Requirements
  • Valid Driver's License may be required depending on assignment.
  • Certification in basic first aid and CPR, depending on area of assignment
  • Monday - Friday 8:30 AM to 5:30 PM

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