Customer Service Administrator

Employment Type

: Full-Time


: Retail

Job Information

Industry Customer Service Salary $22.35 Per Hour City Virginia Beach State/Province Virginia Zip/Postal Code 23451

Job Description

*** URGENT HIRING - INTERVIEW NOW *** . Company: InHome Medical Affiliates (IHMA) Job Title: Customer Administrator - (Work At Home During COVID-19 Crisis) Location: Virginia Beach, VA Shift: Full-Time . InHome Medical Affiliates (IHMA) is seeking a significant number of candidates to fulfill needs for Customer Administrator, Schedulers and Customer Service Representatives. These employees will be remote (work from home) and can be dispersed throughout the United States. These roles will deal primarily with inbound contacts and will verify eligibility and process intake. This is a 24/7 environment and shifts can vary. We are an Equal Opportunity Employer M/F/D/V, come join our Virginia Beach medical support staff. . Role:
  • Receive and process inbound calls from clients according to company and department policies, procedures and processes.
  • Engage with customers in a professional, courteous manner according to department call handling and quality standards.
  • Answer routine questions regarding contract coverage following standard procedures.
  • Assists in resolving transactional requests from customers such as payment, refunds, etc.
  • Comply with all company and department policies, and complete all required training.
  • Perform other duties as assigned.
  • . Hiring Requirements:
  • Previous experience in customer service or other related fields
  • U.S. Citizen
  • Intermediate keyboarding and computer skills including Microsoft Office
  • Strong verbal and written communication skills
  • Ability to positively influence working relationships with beneficiaries, co-workers, clinical team members and Military Treatment Facilities
  • Exceptional professional etiquette and interpersonal skills
  • Ability to multitask, work efficiently, and consistently meet performance standards in dynamic contact center environment
  • Ability to convey and receive information and ideas through a variety of media, to individuals or groups in a manner that engages the audience
  • . Compensation Package:
  • $22.35 per hour
  • Medical/Dental insurance
  • 401(k) plan
  • Paid time off...etc
  • . About Inhome Medical Affiliates Since 1981, InHome Medical Affiliates has provided non-medical management and administrative services for several freestanding medical centers, including urgent care centers and physical therapy clinics. These centers provide health care services throughout the United States. .
    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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